Terms and Conditions
The services rendered and the respective responsibilities and liabilities are outlined and governed by the following terms and condition stated below. The submission of the Booking Form via online or email shall be deemed to represent the acceptance of the booking Terms and Conditions and Payment Methods by the Client that he has the authority to act for and on behalf of the persons named on the Booking Form for the travel and tour services. For the purpose of this section (Terms and Conditions), “Client” hereby referred to the named persons in the Booking Form including all the travelling companions.
Reservation Deposits & Payment Term
For confirmation of booking, a 50% deposit is required, payable to BORNEO WONDERS HOLIDAY SDN BHD and the remaining 50% must be paid two (2) weeks prior to tour commencement. Should the payment not be received by the due date, we reserve the right to cancel all reservations without prior notice.
For Mount Kinabalu climbing package reservation, Client are required to pay a 50% deposit upon booking and the remaining 50% must be paid one (1) month prior to tour commencement.
Mode of Payment
All the tour prices are quoted in Ringgit Malaysia (RM).
Client could make payment by the following means to our Malaysian bank account specified in the company’s:
You may choose any of the following methods to make a payment to us:
1) Via online credit card / FPX (processing fee of 3% applied)
2) Via local bank online banking instant transfer / Boost E-Wallet / Direct cash payment to our office (no other fees applicable)
*Client paying through Bank Transfer or Telegraphic Transfer are required to email or fax us the successful transaction slip for our reference.
Refund Policy
There would be no refunds for absenteeism or cancellation after the tour has commenced or for any unused tour services.
Once tour has commenced, under any uncontrollable circumstances such as bad weather causing changes/cancellations in tour itinerary, there shall be no refund.
Other Special Request
In cases where Client have any special request regarding tour services, please leave us a message on the Booking Form. Borneo Wonders Holiday would make the best effort to fulfill your request; however, such requests are strictly subject to confirmation and availability.
Risk Disclosure
On our adventure tours, the location is in areas where it is less accessible and the events that may occur in such places are less predictable. There will be elements of risk associated to geographical changes, environmental and weather uncertainty. However, Borneo Wonders Holiday would put every effort to ensure Client a comfortable travel experience, we would provide information that Client should be aware of and ensure the safety of facilities used. In some part of the services provided, Client would be required to sign a Disclaimer form before the commencement of tour.
Road travel may be uncomfortable or even unreliable at times. Client may possibly encounter power failure, insufficient water and limited food selection in remote areas. It is a fundamental condition that the Client acknowledges even the most carefully planned arrangement can go wrong.
In any case that involves riots, mechanical failure, poor weather condition, natural disasters and any adverse factor that can jeopardise the safety of our Client, Borneo Wonders Holiday reserve the rights to cancel or change the travel itinerary, route, facilities and transportation without prior notice. Changes made would be in the best interest of our Client. Nevertheless, we would ensure the possibility of such changes to be minimal. The Company, however, cannot be held responsible for the results of these changes, regardless of how they were caused.
Matters Not Included
All matters which are not included in our tour packages are: flight tickets, accommodation, medical expenditure, alcohol, personal insurance, driver or tour guide tips, souvenirs, personal needs and tour cancellation fee.
Insurance and Health
All tour package offered by Borneo Wonders Holiday includes Personal Accident insurance. However, Client to purchase a comprehensive personal travel insurance policy for the duration of the trip is highly recommended; to cover against Personal Accident, Loss of baggage, Delays, Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism etc. We also recommend that Client to undergo medical check-up or consult doctors for vaccination and other medical requirement before the trip.
Limitation of Liability
Borneo Wonders Holiday shall be exempted from any liability for loss, injury or damage to property or personal accidents, or circumstances that are beyond our control. Every person participating in any tour organized by Borneo Wonders Holiday shall be regarded as carrying on his own risk with respect to loss or injury to person or property.
Possible Changes
All prices quoted in the website are correct at the time of publication and are subject to change without notice in the event of unforeseen circumstances such as currency fluctuations, increase in transport costs, hotel rates, government tax etc. It is possible that due to bad weather or any other unforeseen circumstances that itinerary or routings could be changed. Arrangements of the similar standard will be substituted, should it occur. However no refunds will be available. Borneo Wonders Holiday reserves the right to make changes to travel arrangements at any time without compensation.
Additional
Advance reservations are required, first come first served basis. (For any short notice booking, please contact our customer service to check availability)
Cancellation made 24 hours before the departure time shall not be entertained, fees paid are non-refundable.
Failure to show up 15 minutes after the assigned departure time will be regarded as a No Show, and all fees shall be forfeited.
Any cancellation due to flight delays, illnesses, emergencies, etc. shall be able to apply for a full refund. However, sufficient evidence must be provided to prove that it is not a malicious cancellation of the trip.
Every guest are compulsory to participate in the guide's explanation and follow all instructions/arrangements based on the itinerary in order to ensure tour can be commenced smoothly. Each guest must also complete and sign a waiver of liability form prior to the tour.
Every tourists are required to fill in general personal information after boarding the bus for passenger insurance purposes.
For uncontrollable circumstances, such as: earthquakes, floods, riots, coups, road conditions, wind direction and speed, weather and other factors that may endanger the safety of tourists, Borneo Wonders Holiday Sdn. Bhd. reserves the right to amend the itinerary, date, route, meal , tour guide, time and other matters without prior notice.
Outskirt hotel transfer are subject to additional surcharge of 30 MYR (RMB 50) per person, and maximum 5 persons or 150 MYR (RMB250).
Borneo Wonders Holiday Sdn. Bhd. reserves the right to prices changes or itineraries without prior notice.
Tourists are free to tip tour guides at their own will according to their personal preferences, and they are never forced.
Anything not mentioned above is not included.
The time schedule of the itinerary may be varied, the aforementioned above is only for reference purposes.
ATV
Mount Kinabalu belongs to highland area, and rainfalls are more frequent than anywhere in Malaysia. Rain does not affect the ATV ride itinerary, unless there are thunderstorms or landslides.
For children aged 3-11: Compulsory to ride with an adult; For adult: You may choose single ride or double ride.
ATV- Person with heart disease, high blood pressure, fear of heights, pregnant, recent surgery and weight over 130kg are not recommended to participate.
Attention to double ride ATV: the maximum load of each ATV is only 130 kg.
Paragliding
Paragliding: Children aged 3-11: > 20kg shall be considered as adult solo flight, <20kg shall be considered as double flight (paraglide along with adult, father or mother).
Paragliding - people with heart disease, high blood pressure, fear of heights, pregnant, recent surgery and weight over 85kg are not recommended to participate.
ATV + Paragliding
If the ATV or Paragliding activity cannot be carried out due to various factors on the day, we will only charge based on the itinerary that has been carried out. If neither of the two activities are able to be carried out, we will only charge a minimum fee of MYR 150 per person.
Both activities are required to sign a disclaimer form. If the guest does not agree to sign, the guest will not be able to proceed with the tour. We will only charge a minimum fee of MYR 150 per person.
Whether or not to cancel the trip shall be decided solely by the paragliding and ATV operators after weighing the situation of the day, and the decision will be final, any objections will not be entertained.